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Warranty & Returns

All items purchased carry a manufacturer's warranty only. Securigo.eu does not provide or sell extended warranty policies. The general conditions of warranty are determined for each type of product by the manufacturer that grants this warranty. If you wish to check the warranty period on a product, please call our Customer Service on +371 27830830 for assistance.

Returns (Terms & Conditions)

  • All returns must be made within 14 days from the date merchandise was delivered.

  • Returns without an RMA (Return Merchandise Authorization) number will not be accepted.

  • Products returned using an RMA (Return Merchandise Authorization) number in the first 14 days after delivery  will incur a 15% restocking fee.

  • Opened packages are subject to inspection to determine if credit can be offered and an amount of credit issued for accepted returns will be based upon item and packaging condition. Deductions will be applied if the original manufacturer’s packaging material and/or items are missing, marked up, and/or damaged. This includes, but is not limited to, manuals, warranty papers, screws and other accessories. If the original equipment programming has been modified, registered, or activated, additional deductions will apply. Returned purchases which are determined to not be re-sellable will not be eligible for a credit and will be returned back at customer expense. All decisions are at our sole discretion.

  • All items must be returned in a shipping carton or postal-bag not just the manufacturers packaging.

  • Please ensure that the RMA number is clearly displayed on the outer box to ensure a smooth return.

  • Return shipping charges are the responsibility of the customer and we recommend that those items be returned via insured ground service with a tracking number as we are not responsible for any lost or damaged packages.

  • We are not responsible for personal data, or items left in returned merchandise so please check your equipment carefully before returning.

  • Defective items may be repaired or exchanged.

  • We are not responsible for any damage resulting from the sale, installation or misuse of any products purchased from us. We are responsible for the monetary value of the merchandise only.

  • We do not accept the return of transformers and batteries, excepting in cases where they arrive damaged.

  • Shipments that are refused will incur return shipping cost and those costs will be deducted from your refund.

How to return an item?


Login to our website. Once logged inside your private area, please access the orders menu. Inside the orders list, please seek the order you want to make the return and click the button "Return items". Select the product you want to return within the order. Select return cause within the pull-down menu. Click the "Confirm Return" button. You started the return process! Wait for the confirmation email; it will explain your following steps.